Introduction
In the healthcare and social care sectors in the UK, compliance with Care Quality Commission (CQC) standards is essential for any provider. One of the key ways to ensure compliance, deliver safe and effective care, and meet regulatory expectations is through Mandatory Training. At Sound Health Training, we help organisations maintain high standards by providing certified, CQC-aligned training that empowers staff and protects service users.
Mandatory training refers to the essential knowledge and skills that healthcare workers must acquire to safely perform their roles and comply with UK legislation, regulation, and best practice. It ensures that all staff—from front-line carers to senior managers—have a baseline understanding of health, safety, and care principles.
This training is often aligned with the UK Core Skills Training Framework (CSTF) and includes areas such as:
Infection Prevention & Control
Manual Handling & People Moving
Fire Safety
Information Governance & GDPR
Basic Life Support (BLS)
Safeguarding Adults
Equality, Diversity & Human Rights
Health & Safety
Lone Working
Handling Violence & Aggression
The Care Quality Commission (CQC) is responsible for regulating and inspecting health and social care services in England. It assesses providers against five key questions:
Are they Safe?
Are they Effective?
Are they Caring?
Are they Responsive to people’s needs?
Are they Well-led?
Failing to provide adequate training can result in a provider receiving a ‘Requires Improvement’ or ‘Inadequate’ rating, which may lead to enforcement actions or closure.
✅ Safe:
Staff trained in safeguarding, infection control, and medication management can prevent harm and promote safety.
✅ Effective:
Regular updates in clinical procedures and health legislation ensure staff deliver evidence-based care.
✅ Caring:
Training in equality, dignity, and mental health awareness helps professionals build compassionate relationships.
✅ Responsive:
Training equips staff to respond appropriately to patient needs, including those with autism, learning disabilities, or dementia.
✅ Well-led:
Up-to-date training records demonstrate proactive leadership and commitment to staff development.
CQC-Approved Courses: All our content is aligned with CQC guidance and CSTF standards.
Expert Trainers: Delivered by experienced clinicians and healthcare educators.
Convenient Delivery: In-person training tailored to your organisation's setting and policies.
Certified Outcomes: We provide verifiable certificates, valid for 1–2 years depending on the course.
Customisable Packages: Whether you're a care home, NHS service, or private clinic—we build training plans to suit your needs.
CSTF Basic Life Support (Adult)
CSTF Infection Prevention & Control
CSTF Health, Safety & Welfare
CSTF Fire Safety Awareness
CSTF Manual Handling of People
CSTF Safeguarding Adults Level 1 & 2
Lone Working & Conflict Resolution
Data Protection & GDPR in Health Settings
Need help identifying your gaps? We offer Training Needs Assessments to support you.
CQC inspectors don’t just look for completed certificates—they want to see ongoing learning, competence in practice, and a culture where training is seen as a tool for improvement, not a box-ticking exercise.
With Sound Health Training, you’re not only meeting regulatory standards—you’re raising them.
Phone: 07578998799, 01332 345337
Email: info@soundhealth.com
Address: Soundhealth, Unit 2, 24a Great Northern Road, California, Derby DE1 1L
